Privacy policy
ARTICLE 1 – PERSONAL INFORMATION WE COLLECT
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and email address.
When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which allows us to obtain more information about the browser and operating system you are using.
Email Marketing (where applicable): With your consent, we may send you emails about our store, new products and other updates.
SMS Marketing (where applicable): By entering your phone number during checkout, you agree to receive SMS messages (including order tracking updates and abandoned basket reminders), as well as promotional offers. SMS messages will not exceed four per month. You may unsubscribe at any time by replying STOP to any SMS.
ARTICLE 2 – CONSENT
How do we obtain your consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we assume that you consent to our collecting and using that information solely for that specific purpose.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask for your explicit consent directly or provide you with an opportunity to decline.
How can I withdraw my consent?
If, after giving your consent, you change your mind and no longer wish to be contacted by us, or no longer wish us to collect, use or disclose your information, you may notify us by contacting us at contact@velvionna.com.
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if required to do so by law or if you violate our Terms and Conditions of Sale and Use.
ARTICLE 4 – SHOPIFY
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.
Your data is stored through Shopify’s data storage systems, databases and the general Shopify application. Your data is stored on a secure server protected by a firewall.
Payment:
If you complete your purchase through a direct payment gateway, Shopify stores your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained only for as long as necessary to complete your order. Once your order has been completed, your transaction information is deleted.
All direct payment gateways comply with PCI-DSS standards, managed by the PCI Security Standards Council, a joint effort by companies including Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, please refer to Shopify’s Terms of Service and Privacy Policy.
ARTICLE 5 – THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies carefully so that you can understand how your personal information will be handled.
Please note that certain providers may be located in, or have facilities located in, a different jurisdiction from either you or us. If you choose to proceed with a transaction involving the services of a third-party provider, your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions of Sale and Use.
Links
You may be directed away from our website by clicking on certain links. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies carefully.
ARTICLE 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry-recognised security standards.
COOKIES
Below is a list of the cookies we use. We have listed them here so that you can decide whether you wish to allow them or not.
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider’s internal statistics tracking system to record the number of visits.
_shopify_uniq, no data held, expires at midnight (relative to the visitor’s location) the following day. Calculates the number of visits to a store by a unique customer.
cart, unique identifier, persists for 2 weeks, stores information about your shopping basket.
_secure_session_id, unique session identifier.
storefront_digest, unique identifier, undefined if the shop has a password; used to determine whether the current visitor has access.
ARTICLE 7 – AGE OF CONSENT
By using this website, you confirm that you are at least the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor dependants under your care to use this website.
ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it regularly. Changes and clarifications will take effect immediately upon their publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT DETAILS
If you would like to access, correct, amend or delete any personal information we hold about you, lodge a complaint, or simply require further information, please contact our Privacy Officer at contact@velvionna.com.